Frequently Asked Questions
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Rental Services for Japan
| A. | 2,300 mAh, about 4~8 hours. Depending on how many devices are connected and how often it’s connected. |
| A. | US Store (English and Japanese) Torrance Store ：✉tr@japan-wireless.samurai-web.tokyo or ☎1-310-212-7019 (PST 10AM-7PM, 7days a week) San Diego Store ：✉sd@japan-wireless.samurai-web.tokyo or ☎1-858-277-1712 (PST 10AM-7PM, 7days a week) Japanese Office (Japanese only) Villege Japan: 042-702-5855 or 042- 742-3939 (Mon-Fri JST 9:30AM-5:00PM) See Details |
| A. | We use two of the three main company service in Japan. SoftBank(Pocket Wi-Fi, iPhone, and unlimited domestic cell) au(Basic phone) |
| A. | 2-3 devices at a time for smooth connection. |
| A. | No. |
| A. | Transfer speed is up to 150Mpbs (download), 50Mpbs (upload) in 4G LTE area. *Actual speeds may vary depending on location and connected device capability. |
| A. | Pocket Wi-Fi: 約110g (3.8 oz) / Screen 1.44” iPhone : 129 g (4.6 oz) / Screen 4.7” Basic Phone：約140g (4.9 oz) / Screen 3.4” |
| A. | Yes. Our network partner covers nationwide. Please check the website below for detail. Softbank(Wi-Fi, iPhone, and Unlimited talk):www.softbank.jp/mobile/network/area/map au (basic phone): www.au.kddi.com/mobile/area/map |
| A. | No. We offerglobal SIM card for other countries. |
| A. | Pocket Wi-Fi : Manually type in password or Scan the QR code from your mobile device to connect to your network. Cell Phones: Exactly same way as other basic and smart phone (iPhone). Please refer “How To / Troubleshooting” note included in rental kit for detail. |
| A. | About 30-65 Ft. (10-20 m). The farther you are away from the pocket Wi-Fi, the waker the signal gets. |
Japan Travel SIM
| A. | If your device is unlocked SIM free, most likely yes. Please make sure to check the supported LTE/3G frequencies and bandwidths. LTE: Band 1 (2,100 MHz) / Band 19 (800 MHz) / Band 21 (1,500 MHz) / Band 3 (1,800 MHz; only available in the Tokyo, Osaka, and Nagoya metropolitan regions) 3G：Band 1 (2100MHz)/Band 6/19 (800MHz) |
| A. | 4G(LTE)(Maximum 788 Mbps downlink/50 Mbps uplink) ※Transmission rate depends on your device. ※3G network is available outside of LTE coverage. |
| A. | No. It’s data only. However you can purchase additional 050 plan to use voice call*. additional fees and app required. |
| A. | Yes. Picture ID may be required. |
| A. | No. It is prepaid service unless you purchase additional data plan. |
| A. | You can only access to Japan Travel SIM homepage. You can purchase the "IIJmio Coupon Card" "IIJmio Coupon Card/selectable"to add data volume (starting 500MB) to your package within the period of Service availability. |
| A. | Check news top page about 10.000 times Text message about 60 million times Open Map about 800 times Skype talk about 70 hours |
| A. | IIJ Support Center ( 9:00 - 19:00 7days ) 03-5205-4999 ※Support Japanese, English, and Chinese. |
H2o Wireless Japan (US Monthly Phone Plan)
| A. | h2o® Wireless service works with most unlocked GSM phones. Compatible device frequencies: 3G GSM (850/1900 MHz) LTE GSM (Band 2/1900 MHz, Band 4/1700 MHz,Band 5/800MHz and Band 17/ 700 MHz) |
| A. | You can set up auto recharge payment with credit / debit card, or pay in-store monthly. |
| A. | [Plan Change] Please call customer service at (1-877-890-5001 HOUR: 9AM-5PM PST). [Update Card Information] Please call customer service at (1-877-890-5001 HOUR: 9AM-5PM PST) or create an account and update information online https://www.h2owirelessjapan.com (Japanese only). NOTE: the service will be terminated if you change plan via auto phone menu. Please make sure to speak with an operator. |
| A. | You can cancel by calling or emailing customer support at least 3 days before next recharge date. Phone 1-877-890-5001(automated phone systems) or E-mail customercare@h2owirelessjapan.com (please include your name and phone number). There is no cancellation fee, but your final month of service is not prorated. |
| A. | Yes. |
| A. | No. Hotspot will power off after a period of inactivity. The Hotspot function is also defaulted to off. |
| A. | There will be a status indicator on the device showing when Hotspot is in use. |
AIRSIM
| A. | AIRSIM provides unlimited data usage in most of the destinations (4G or 3G). Fair Use Policy (FUP) applies in many oversea mobile operators. We recommend using free WiFi for activities that require high data usage. |
| A. | You can purchase the data plan in our website or Mobile App AIRSIM ROAM. Simply select the destination, effective date, duration, and then pay by credit cards. Once you arrive at the destination, the data plan will be effective immediately. |
| A. | You can check the expiry date of AIRSIM in the Mobile App AIRSIM ROAM. You can plug in your AIRSIM into the mobile phone and check if it can log into the network before departure, this can ensure the SIM card is in working condition. However please remove the AIRSIM from the mobile phone when it is not in use. |
| A. | AIRSIM can be used in multiple destinations if you have valid data plans for the corresponding destinations. |
| A. | Except for 24/48 Hours Data Plan, the daily data usage time is from Singapore time (GMT+8) 00:00:00 to 23:59:59. There is no pro-rata calculation regardless of the activation time of data service. 24/48 Hours Data Plan is a continuous 24/48-hour session starting from service activation. |