{"id":931,"date":"2019-10-11T02:44:45","date_gmt":"2019-10-11T02:44:45","guid":{"rendered":"https:\/\/japan-wireless.samurai-web.tokyo\/quick-start-guide\/frequently-asked-questions-conditions\/"},"modified":"2019-11-08T21:48:02","modified_gmt":"2019-11-08T21:48:02","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/quick-start-guide\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section id=\"page-area\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-xl-18 offset-lg-3 col-lg-20 offset-lg-1\">\n<h3 class=\"mb-3\" id=\"services-for-japan\"><i class=\"fad fa-question-circle text-info\"><\/i> Rental Services for Japan<\/h3>\n<p>    <!-- accordion --><\/p>\n<div id=\"accordion\" class=\"mb-6\">\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading1\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\"><br \/>\n             <strong>Q.<\/strong> How long does the Pocket Wi-Fi battery last?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse1\" class=\"collapse show\" aria-labelledby=\"heading1\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>2,300 mAh, about 4~8 hours. Depending on how many devices are connected and how often it\u2019s connected.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading2\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"false\" aria-controls=\"collapse2\"><br \/>\n             <strong>Q.<\/strong> Where should I get in touch if I have a problem or question about the rental device?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse2\" class=\"collapse\" aria-labelledby=\"heading2\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td><strong>US Store (English and Japanese)<\/strong><br \/>\nTorrance Store \uff1a\u2709tr@japan-wireless.samurai-web.tokyo or \u260e1-310-212-7019 (PST 10AM-7PM, 7days a week)<br \/>\nSan Diego Store \uff1a\u2709sd@japan-wireless.samurai-web.tokyo or \u260e1-858-277-1712 (PST 10AM-7PM, 7days a week)<\/p>\n<p><strong>Japanese Office (Japanese only)<\/strong><br \/>\nVillege Japan: 042-702-5855 or 042- 742-3939 (Mon-Fri JST 9:30AM-5:00PM)<br \/>\n             <a href=\"https:\/\/japan-wireless.samurai-web.tokyo\/en\/\/quick-start-guide\/troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">See Details<\/a><\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading3\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse3\" aria-expanded=\"false\" aria-controls=\"collapse3\"><br \/>\n             <strong>Q.<\/strong> Which network do you use?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse3\" class=\"collapse\" aria-labelledby=\"heading3\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>We use two of the three main company service in Japan.<br \/>\nSoftBank(Pocket Wi-Fi, iPhone, and unlimited domestic cell)<br \/>\nau(Basic phone)<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading4\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse4\" aria-expanded=\"false\" aria-controls=\"collapse4\"><br \/>\n             <strong>Q.<\/strong> How many devices can I connect per mobile router?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse4\" class=\"collapse\" aria-labelledby=\"heading4\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>2-3 devices at a time for smooth connection.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading5\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse5\" aria-expanded=\"false\" aria-controls=\"collapse5\"><br \/>\n             <strong>Q.<\/strong> Can I use the service on airplane?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse5\" class=\"collapse\" aria-labelledby=\"heading5\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>No.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading6\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse6\" aria-expanded=\"false\" aria-controls=\"collapse6\"><br \/>\n             <strong>Q.<\/strong> What is the data transfer speed for pocket Wi-Fi and iPhone?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse6\" class=\"collapse\" aria-labelledby=\"heading6\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Transfer speed is up to 150Mpbs (download), 50Mpbs (upload) in 4G LTE area.<br \/> <br \/>\n*Actual speeds may vary depending on location and connected device capability.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading7\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse7\" aria-expanded=\"false\" aria-controls=\"collapse7\"><br \/>\n             <strong>Q.<\/strong> How big and weight your devices?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse7\" class=\"collapse\" aria-labelledby=\"heading7\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Pocket Wi-Fi: \u7d04110g (3.8 oz) \/ Screen 1.44\u201d<br \/>\niPhone : 129 g (4.6 oz) \/ Screen 4.7\u201d<br \/>\nBasic Phone\uff1a\u7d04140g (4.9 oz) \/ Screen 3.4\u201d<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading8\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse8\" aria-expanded=\"false\" aria-controls=\"collapse8\"><br \/>\n             <strong>Q.<\/strong> What is the coverage area?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse8\" class=\"collapse\" aria-labelledby=\"heading8\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Yes. Our network partner covers nationwide. Please check the website below for detail. <br \/>\nSoftbank(Wi-Fi, iPhone, and Unlimited talk):<a href=\"https:\/\/www.softbank.jp\/mobile\/network\/area\/map\" target=\"_blank\" rel=\"noopener noreferrer\">www.softbank.jp\/mobile\/network\/area\/map<\/a><br \/>\nau (basic phone): <a href=\"https:\/\/www.au.kddi.com\/mobile\/area\/map\" target=\"_blank\" rel=\"noopener noreferrer\">www.au.kddi.com\/mobile\/area\/map<\/a><\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading9\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse9\" aria-expanded=\"false\" aria-controls=\"collapse9\"><br \/>\n             <strong>Q.<\/strong> Can I use outside of Japan?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse9\" class=\"collapse\" aria-labelledby=\"heading9\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>No. We offer<a href=\"https:\/\/japan-wireless.samurai-web.tokyo\/en\/\/other-services\/airsim\/\" target=\"_blank\" rel=\"noopener noreferrer\">global SIM card<\/a> for other countries. <\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading10\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse10\" aria-expanded=\"false\" aria-controls=\"collapse10\"><br \/>\n             <strong>Q.<\/strong> How do I use the rental device(s).<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse10\" class=\"collapse\" aria-labelledby=\"heading10\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Pocket Wi-Fi : Manually type in password or Scan the QR code from your mobile device to connect to your network.<br \/>\nCell Phones: Exactly same way as other basic and smart phone (iPhone).<br \/>\nPlease refer \u201cHow To \/ Troubleshooting\u201d note included in rental kit for detail.\n<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading11\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse11\" aria-expanded=\"false\" aria-controls=\"collapse11\"><br \/>\n             <strong>Q.<\/strong> How far will your Wifi signal reach?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse11\" class=\"collapse\" aria-labelledby=\"heading11\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>About 30-65 Ft. (10-20 m). The farther you are away from the pocket Wi-Fi, the waker the signal gets.  <\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- -->\n    <\/div>\n<p>    <!-- accordion --><\/p>\n<h3 class=\"mb-3\" id=\"japan-travel-sim\"><i class=\"fad fa-question-circle text-info\"><\/i> Japan Travel SIM<\/h3>\n<p>    <!-- accordion --><\/p>\n<div id=\"accordion2\" class=\"mb-6\">\n    <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading101\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#collapse101\" aria-expanded=\"true\" aria-controls=\"collapse101\"><br \/>\n             <strong>Q.<\/strong> Can I use it with any cell phone?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse101\" class=\"collapse show\" aria-labelledby=\"heading101\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>If your device is unlocked SIM free, most likely yes. Please make sure to check the supported LTE\/3G frequencies and bandwidths.<br \/>\nLTE: Band 1 (2,100 MHz) \/ Band 19 (800 MHz) \/ Band 21 (1,500 MHz) \/ Band 3 (1,800 MHz; only available in the Tokyo, Osaka, and Nagoya metropolitan regions)<br \/>\n3G\uff1aBand 1 (2100MHz)\/Band 6\/19 (800MHz)<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading102\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse102\" aria-expanded=\"false\" aria-controls=\"collapse102\"><br \/>\n             <strong>Q.<\/strong> How fast is it (internet speed)?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse102\" class=\"collapse\" aria-labelledby=\"heading102\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>4G(LTE)(Maximum 788 Mbps downlink\/50 Mbps uplink)<br \/>\n\u203bTransmission rate depends on your device.<br \/>\n\u203b3G network is available outside of LTE coverage.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading103\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse103\" aria-expanded=\"false\" aria-controls=\"collapse103\"><br \/>\n             <strong>Q.<\/strong> Can I use a voice call?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse103\" class=\"collapse\" aria-labelledby=\"heading103\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>No. It\u2019s data only. However you can purchase additional 050 plan to use voice call*. additional fees and app required.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading104\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse104\" aria-expanded=\"false\" aria-controls=\"collapse104\"><br \/>\n             <strong>Q.<\/strong> Do I need to present my ID?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse104\" class=\"collapse\" aria-labelledby=\"heading104\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Yes. Picture ID may be required.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading105\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse105\" aria-expanded=\"false\" aria-controls=\"collapse105\"><br \/>\n             <strong>Q.<\/strong> Is there any overage charge?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse105\" class=\"collapse\" aria-labelledby=\"heading105\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>No. It is prepaid service unless you purchase additional data plan.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading106\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse106\" aria-expanded=\"false\" aria-controls=\"collapse106\"><br \/>\n             <strong>Q.<\/strong> What will happen when data run out?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse106\" class=\"collapse\" aria-labelledby=\"heading106\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>You can only access to Japan Travel SIM homepage. You can purchase the \"IIJmio Coupon Card\" \"IIJmio Coupon Card\/selectable\"to add data volume (starting 500MB) to your package within the period of Service availability.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading107\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse107\" aria-expanded=\"false\" aria-controls=\"collapse107\"><br \/>\n             <strong>Q.<\/strong> What can I do with 3GB of LTE data?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse107\" class=\"collapse\" aria-labelledby=\"heading107\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Check news top page about 10.000 times<br \/>\nText message about 60 million times<br \/>\nOpen Map about 800 times<br \/>\nSkype talk about 70 hours<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading108\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse108\" aria-expanded=\"false\" aria-controls=\"collapse108\"><br \/>\n             <strong>Q.<\/strong> Where should I contact while in Japan?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse108\" class=\"collapse\" aria-labelledby=\"heading108\" data-parent=\"#accordion2\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>IIJ Support Center ( 9:00 - 19:00 7days ) 03-5205-4999  \u203bSupport Japanese, English, and Chinese.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- -->\n    <\/div>\n<p>    <!-- accordion --><\/p>\n<h3 class=\"mb-3\" id=\"h2o-wireless\"><i class=\"fad fa-question-circle text-info\"><\/i> H2o Wireless Japan (US Monthly Phone Plan)<\/h3>\n<p>    <!-- accordion --><\/p>\n<div id=\"accordion3\" class=\"mb-6\">\n    <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading201\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#collapse201\" aria-expanded=\"true\" aria-controls=\"collapse201\"><br \/>\n             <strong>Q.<\/strong> Can I bring my own phone?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse201\" class=\"collapse show\" aria-labelledby=\"heading201\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>h2o\u00ae Wireless service works with most unlocked GSM phones.<br \/>\nCompatible device frequencies: <br \/>\n3G GSM (850\/1900 MHz)<br \/>\nLTE GSM (Band 2\/1900 MHz, Band 4\/1700 MHz,Band 5\/800MHz and Band 17\/ 700 MHz)<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading202\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse202\" aria-expanded=\"false\" aria-controls=\"collapse202\"><br \/>\n             <strong>Q.<\/strong> How can I recharge my h2o\u00ae Wireless service?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse202\" class=\"collapse\" aria-labelledby=\"heading202\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>You can set up auto recharge payment with credit \/ debit card, or pay in-store monthly.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading203\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse203\" aria-expanded=\"false\" aria-controls=\"collapse203\"><br \/>\n             <strong>Q.<\/strong> How to change my plan or\/and credit card information?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse203\" class=\"collapse\" aria-labelledby=\"heading203\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td><strong>[Plan Change]<\/strong><br \/>\nPlease call customer service at (1-877-890-5001 HOUR: 9AM-5PM PST).<\/p>\n<p><strong>[Update Card Information]<\/strong><br \/>\nPlease call customer service at (1-877-890-5001 HOUR: 9AM-5PM PST) or create an account and update information online <a href=\"https:\/\/www.h2owirelessjapan.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.h2owirelessjapan.com<\/a> (Japanese only). NOTE: the service will be terminated if you change plan via auto phone menu. Please make sure to speak with an operator.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading204\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse204\" aria-expanded=\"false\" aria-controls=\"collapse204\"><br \/>\n             <strong>Q.<\/strong> How do I cancel the service?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse204\" class=\"collapse\" aria-labelledby=\"heading204\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>You can cancel by calling or emailing customer support at least 3 days before next recharge date. Phone  1-877-890-5001(automated phone systems) or E-mail <a href=\"mailto:customercare@h2owirelessjapan.com\">customercare@h2owirelessjapan.com<\/a> (please include your name and phone number). There is no cancellation fee, but your final month of service is not prorated.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading205\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse205\" aria-expanded=\"false\" aria-controls=\"collapse205\"><br \/>\n             <strong>Q.<\/strong> If my phone is using the hotspot feature, can I continue to use my phone\u2019s voice and data features?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse205\" class=\"collapse\" aria-labelledby=\"heading205\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Yes.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading206\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse206\" aria-expanded=\"false\" aria-controls=\"collapse206\"><br \/>\n             <strong>Q.<\/strong> Is Hotspot always running? I don\u2019t want to run out of data if I am not using it.<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse206\" class=\"collapse\" aria-labelledby=\"heading206\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>No. Hotspot will power off after a period of inactivity. The Hotspot function is also defaulted to off.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading207\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse207\" aria-expanded=\"false\" aria-controls=\"collapse207\"><br \/>\n             <strong>Q.<\/strong> How can I tell if Hotspot is running?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse207\" class=\"collapse\" aria-labelledby=\"heading207\" data-parent=\"#accordion3\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>There will be a status indicator on the device showing when Hotspot is in use.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- -->\n    <\/div>\n<p>    <!-- accordion --><\/p>\n<h3 class=\"mb-3\" id=\"airsim\"><i class=\"fad fa-question-circle text-info\"><\/i> AIRSIM<\/h3>\n<p>    <!-- accordion --><\/p>\n<div id=\"accordion4\">\n    <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading301\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link\" data-toggle=\"collapse\" data-target=\"#collapse301\" aria-expanded=\"true\" aria-controls=\"collapse301\"><br \/>\n             <strong>Q.<\/strong> Is there any data usage limit?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse301\" class=\"collapse show\" aria-labelledby=\"heading301\" data-parent=\"#accordion4\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>AIRSIM provides unlimited data usage in most of the destinations (4G or 3G). Fair Use Policy (FUP) applies in many oversea mobile operators. We recommend using free WiFi for activities that require high data usage.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading302\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse302\" aria-expanded=\"false\" aria-controls=\"collapse302\"><br \/>\n             <strong>Q.<\/strong> How can I purchase data plan and reuse my AIRSIM?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse302\" class=\"collapse\" aria-labelledby=\"heading202\" data-parent=\"#accordion4\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>You can purchase the data plan in our website or Mobile App AIRSIM ROAM. Simply select the destination, effective date, duration, and then pay by credit cards. Once you arrive at the destination, the data plan will be effective immediately.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading303\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse303\" aria-expanded=\"false\" aria-controls=\"collapse303\"><br \/>\n             <strong>Q.<\/strong> How can I check the validity of my AIRSIM? And how can I know if my AIRSIM is working?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse303\" class=\"collapse\" aria-labelledby=\"heading303\" data-parent=\"#accordion4\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>You can check the expiry date of AIRSIM in the Mobile App AIRSIM ROAM. You can plug in your AIRSIM into the mobile phone and check if it can log into the network before departure, this can ensure the SIM card is in working condition. However please remove the AIRSIM from the mobile phone when it is not in use.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading304\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse304\" aria-expanded=\"false\" aria-controls=\"collapse304\"><br \/>\n             <strong>Q.<\/strong> Can I use AIRSIM in multiple destinations in the same day?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse304\" class=\"collapse\" aria-labelledby=\"heading304\" data-parent=\"#accordion4\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>AIRSIM can be used in multiple destinations if you have valid data plans for the corresponding destinations.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- --><br \/>\n     <!-- --><\/p>\n<div class=\"card\">\n<div class=\"card-header\" id=\"heading305\">\n<h4 class=\"mb-0\">\n           <button class=\"btn btn-link collapsed\" data-toggle=\"collapse\" data-target=\"#collapse305\" aria-expanded=\"false\" aria-controls=\"collapse305\"><br \/>\n             <strong>Q.<\/strong> How to calculate the usage time of my data plan?<br \/>\n           <\/button><br \/>\n         <\/h4>\n<\/p><\/div>\n<div id=\"collapse305\" class=\"collapse\" aria-labelledby=\"heading305\" data-parent=\"#accordion4\">\n<div class=\"card-body\">\n<table>\n<tr>\n<td style=\"width:22px;\"><strong class=\"text-info\">A.<\/strong> <\/td>\n<td>Except for 24\/48 Hours Data Plan, the daily data usage time is from Singapore time (GMT+8) 00:00:00 to 23:59:59. There is no pro-rata calculation regardless of the activation time of data service. 24\/48 Hours Data Plan is a continuous 24\/48-hour session starting from service activation.<\/td>\n<\/tr>\n<\/table><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>     <!-- -->\n    <\/div>\n<p>    <!-- accordion --><\/p><\/div>\n<p><!-- col --><\/p><\/div>\n<p><!-- row -->\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Rental Services for Japan Q. How long does the Pocket Wi-Fi battery last? A. 2,300 mAh, about 4~8 hours. Depending on how many devices are connected and how often it\u2019s connected. Q. Where should I get in touch if I have a problem or question about the rental device? A. US Store (English and Japanese) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":898,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-931","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/pages\/931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/comments?post=931"}],"version-history":[{"count":13,"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/pages\/931\/revisions"}],"predecessor-version":[{"id":1034,"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/pages\/931\/revisions\/1034"}],"up":[{"embeddable":true,"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/pages\/898"}],"wp:attachment":[{"href":"https:\/\/japan-wireless.samurai-web.tokyo\/en\/wp-json\/wp\/v2\/media?parent=931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}